LibreChat LLC - Usage Credit & Refund Policy

1. Introduction

At LibreChat LLC, we strive to provide high-quality services through our subscription-based API platform. We understand that sometimes circumstances change, and you may experience issues with the service. Instead of refunds, we offer usage credits under certain conditions. This Usage Credit Policy outlines the circumstances under which credits may be issued, taking into account our various pricing tiers and the services provided. By using our services, you agree to adhere to the policies described below.

2. Pricing Tiers

All subscription charges will auto-renew each month until canceled by the user.

LibreChat offers the following subscription tiers:

  • 🔵 Hobby Tier: $9.99/month for 750 requests.
  • 🟣 Enthusiast Tier: $24.99/month for 3,000 requests.
  • ⭐️ Pro Tier: $49.99/month for 7,000 requests.

Each tier is designed to accommodate different user needs, and usage credits are subject to conditions based on these subscription levels.

3. Usage Credit Eligibility

Usage credits may be requested under the following circumstances:

  • Service Disruption: If the service is disrupted due to a technical issue on our end, and you are unable to use the service for a prolonged period, you may be eligible for usage credits. This includes instances where the service is unavailable for more than 24 hours without resolution.
  • Billing Errors: If there has been an incorrect charge due to a billing system error, please contact our support team immediately to resolve the issue. We will issue usage credits for any verifiable billing error.
  • Accidental Purchase: If you have accidentally purchased or upgraded to a higher tier without intending to do so, please contact us within 48 hours. Usage credits may be issued on a case-by-case basis, provided the service has not been significantly used.
  • Non-Usage Credits: Usage credits for non-usage will only be considered within the first 7 days of a subscription cycle, and only if the account shows no significant activity.

4. Credit Conditions

  • No Credits for Change of Mind: We do not offer credits for a change of mind or if you decide that you no longer need our services after significant usage.
  • Usage Thresholds: Credits will not be issued if a user has consumed more than 10% of their monthly request limit for their respective tier. This ensures fair use and prevents exploitation of the credit system.
  • Exclusions for Violations: If your account has been suspended or terminated due to violations of our Terms and Conditions or Privacy Policy, you are not eligible for usage credits. This includes any misuse, abuse, or fraudulent activity involving our API services.

5. How to Request Usage Credits

  • Contact Support: To request usage credits, please contact our support team at [Insert Contact Information] and provide your account details along with a brief description of the issue. Requests must be made within the timeframe specified for each eligibility condition.
  • Processing Time: Credit requests may take up to 14 business days to process once approved. We will notify you of the outcome of your request via email.

6. Data Privacy Considerations

Processing credit requests requires us to access certain personal and payment information, as outlined in our Privacy Policy. This information is used solely for verification purposes and to facilitate the issuance of credits securely. We are committed to protecting your personal data during this process.

7. Changes to the Usage Credit Policy

LibreChat LLC reserves the right to modify this Usage Credit Policy at any time. Changes will be effective immediately upon posting, and continued use of our services constitutes acceptance of the updated Usage Credit Policy. We encourage users to review this policy periodically to stay informed of any changes.

8. Contact Information

For questions or concerns regarding this Usage Credit Policy, please contact us at [Insert Contact Information]. Our team is available to assist you with any issues you may have.

9. Agreement to Terms and Waiver of Dispute Rights

By signing up for our services, you acknowledge that you are aware of the Terms and Conditions and this Usage Credit Policy. You agree not to pursue any disputes, chargebacks, or other forms of payment reversal. This acknowledgment serves as proof that you have received and agreed to all relevant terms.

By subscribing to our services, you acknowledge that you have read, understood, and agree to the terms of this Usage Credit Policy. Your adherence to these policies helps us maintain a fair and transparent environment for all users.